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running the program under a Windows user different from the one it was installed under. Closing and restarting the program will fix that. This can sometimes happen in the first session after updating the software, especially if the images are on a network drive. The paths in the database are still correct and the files are still there, but somehow the program does not have sufficient Windows permissions to access them anymore. Cause 3: The program is not permitted to access your images anymore. If this is your problem, find the solution in our manual.

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In any case, this is not something that can be ever caused by the software itself, or even by installing an update. Which could be the case if the user has inadvertently moved them, or deleted them. Cause 2: The images are not in their original location anymore. If this did somehow happen, please contact us. Solutions to all four possible causes: Cause 1: The image file paths in the database have gotten corrupted.

If it is NOT there, we’re dealing with either cause #1 or #2, most likely #2.

If it IS there, then we must be looking at cause #3.

Now use your Windows Explorer to browse to that file path and check if the image file referred to is actually there.

If you do NOT see the cover image there, then look at the File Path listed.

Now, on the Front Cover tab, do you see the cover image? If so, you are probably looking at cause #4.

Now open that entry in the Edit screen and switch to the Covers tab.

Find an entry in your database that misses its’ cover image.

To get your images visible in the program again, it is important to find out which of the 4 causes we are dealing with it.

Cause 4: Only the thumbnails are missingįind out which of the four possible causes made your images disappear.

Cause 3: The program is not allowed to access your images.

Cause 2: Your images have moved to a different location.

If your cover images are not shown in the program anymore, there’s only four possible causes:

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The entries in your database refer to those image file using a full file path. The image files are stored separate from your database, in a folder on your computer (most likely in the Data/Images folder under the program’s folder in Documents). Images are not stored inside the database. I do not see my own cover images after syncing.I am having problems ordering, please help?.Do you charge extra for credit card orders?.

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Can I use 1 license on more than one computer?.How do I re-download the software for which I own a license?.Move all userdata and images to a new location.Can I change the field value for multiple items in one go?.Download from CLZ Cloud is disabled: “Upload New Fields First”.How do I transfer the program, my database and images to another computer?.When I search By Title, I never get any results.I added a movie using your online database, but some of the data is wrong?.I cannot find my movie in your online database, now what?.Automatic data and images from the central online movie database.After updating I get “Call to OS Function Failed” or “Cannot Create…” error.Cannot open file: 2.js” The system could not find the path specified.The system cannot find the file specified

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Update Software: Installer does not start.

SYNC FAILED: The old CLZ Cloud Sync system has been discontinued.

Error: Different database than the one in CLZ Cloud.

Error: Database synced with different CLZ Account.

Different number of movies in desktop, cloud and app.

Export to CLZ Movies: “Device not found”.